Got a text from their Courier firm (DPD) this morning telling me it would be delivered between 12:48 and 13:48. So far, so impressed - until I checked the tracking status of my order at half one today to find said phone has apparently was delivered at 13:11 and signed for an OBRIAN.
The name doesn't mean anything to me; definitely not one of my neighbours. Added to the fact that no DPD delivery van has been down my quiet cul-de-sac all day - no attempted delivery was even made.
The name doesn't mean anything to me; definitely not one of my neighbours. Added to the fact that no DPD delivery van has been down my quiet cul-de-sac all day - no attempted delivery was even made.
Tried to call DPD, but you guessed it - their offices are closed until Monday. Next option was to ring Orange. After several long periods of being put back on hold, I was told that they can't get in touch with DPD either. Pretty much all they could do was stop the new SIM being used. I have to ring DPD on Monday, apparently - when I tried to explain that that should really be their job, I was informed that it wasn't.
I'll see how quickly this fuck up gets resolved to see whether I should consider cancelling my existing Orange contract.
I'll see how quickly this fuck up gets resolved to see whether I should consider cancelling my existing Orange contract.
So some fucker has my new phone, and until Monday I can't even find out where it actually is. Glad I've hung around throughout today waiting for it to be delivered.
Fuckers.
UPDATE: Rang Orange customer services again yesterday evening to state how unhappy I was that I'd be the person who had to chase the couriers. Spoke to a helpful chap named Matthew who said that this definitely was NOT the case, that obviously it was Oranges responsibility to track down the phone, and that I should ring the sales department after 9 a.m. the following day to resolve the issue.
UPDATE 2: After being stuck inside all day waiting for a delivery that never came, made a trip to the pub for some much needed beer - after being out of the house for about an hour got home to find a hand written note hanging out of the letterbox:
PARCEL DELIVERED TO WRONG ADDRESS
NO ANSWER AT YOUR DOOR
PARCEL BEHIND DUSTBIN
And, you guessed it, there is no parcel behind my dustbin. FUUUUUUUUUCK.
So, I am ringing Oranges sales department when they open. If they can't provide me with a phone by the end of play today, they can cancel my contract.
Update 3: Rang Oranges sales department at 9 a.m. on the dot. Explained the whole situation again to the guy at the end of the phone - Orange seem incapable of taking customer notes down - with the exciting addition of the note. "Ah, this changes everything", he said.
They now have to begin an investigation with DPD which could drag on for some time. At the end of the day I don't get my new phone, and have to write a disclaimer to Orange telling them that I didn't steal the phone. I pointed out to the guy that I don't like to be labelled a thief, but wrote the email anyway.
Impotent letter-writing rage. GRRRRRR. Still, a happy ending. Went into Carphone Warehouse, picked up a sim free HTC Desire and will continue to use my Orange SIM in that until my contract expires, and then I'll simply get a SIM only contract with another phone company. What a weekend.
EDIT as of 21/01/2014: Well, imagine my dismay when something I ordered turned out to be delivered by them - and it couldn't have gone better. You're now given an accurate delivery date and time and a website shows you the progress of the courier, what drop number you are and where they are at the moment. Utterly brilliant and the best service I've had from a courier in a long time. It only falls slightly short of telling you what he's listening to in the van, his star sign and what he's having/had for dinner. So I'd like to officially say that DPD Couriers are no longer shit.
UPDATE: Rang Orange customer services again yesterday evening to state how unhappy I was that I'd be the person who had to chase the couriers. Spoke to a helpful chap named Matthew who said that this definitely was NOT the case, that obviously it was Oranges responsibility to track down the phone, and that I should ring the sales department after 9 a.m. the following day to resolve the issue.
UPDATE 2: After being stuck inside all day waiting for a delivery that never came, made a trip to the pub for some much needed beer - after being out of the house for about an hour got home to find a hand written note hanging out of the letterbox:
PARCEL DELIVERED TO WRONG ADDRESS
NO ANSWER AT YOUR DOOR
PARCEL BEHIND DUSTBIN
And, you guessed it, there is no parcel behind my dustbin. FUUUUUUUUUCK.
So, I am ringing Oranges sales department when they open. If they can't provide me with a phone by the end of play today, they can cancel my contract.
Update 3: Rang Oranges sales department at 9 a.m. on the dot. Explained the whole situation again to the guy at the end of the phone - Orange seem incapable of taking customer notes down - with the exciting addition of the note. "Ah, this changes everything", he said.
They now have to begin an investigation with DPD which could drag on for some time. At the end of the day I don't get my new phone, and have to write a disclaimer to Orange telling them that I didn't steal the phone. I pointed out to the guy that I don't like to be labelled a thief, but wrote the email anyway.
Laura,
* Ordered HTC Desire phone on Thursday 15th July 2010 after speaking to one of your representatives.* Received SMS informing me of dispatch 16th July.* Received SMS from DPD informing me of delivery on the 17th between 12:48 and 13:48* Checked online status of consignment number 2907 838 302 at 13:30* Device had been signed for an AOBRIAN at 13:11 - no idea who this is or where he lives.* Rang your customer services department to be told I'd need to speak to the couriers on Monday - this frankly amazes me.* Rang back later to say how ridiculous this is - my contract is between myself and Orange, not myself and DPD. Was told to ring your sales department at 09:00 on the Sunday.* In the meantime whilst I was out received hand written note through my door; "parcel delivered to wrong address no answer at your door parcel behind dustbin"No indication of where note came from, no parcel behind bin.Spoke to your customer services department today - was told to email this through.
I want the phone cancelled - I ordered it for Saturday delivery because oddly enough I wanted it for the Saturday. I would also like to be reimbursed for the eleven pounds I was charged for a non-existent Saturday delivery, and rest assured I will be cancelling my contract on my other phone when it expires
I'm abhorred by the fact I'm having to send this like I'm the criminal. If I'd known you were using DPD as a courier - who we dropped six months ago for being utterly useless - I'd have stuck with ordering it from my usual online mobile provider who I've previously had no problems with.
I'm utterly appalled.
David Court
Impotent letter-writing rage. GRRRRRR. Still, a happy ending. Went into Carphone Warehouse, picked up a sim free HTC Desire and will continue to use my Orange SIM in that until my contract expires, and then I'll simply get a SIM only contract with another phone company. What a weekend.
EDIT as of 21/01/2014: Well, imagine my dismay when something I ordered turned out to be delivered by them - and it couldn't have gone better. You're now given an accurate delivery date and time and a website shows you the progress of the courier, what drop number you are and where they are at the moment. Utterly brilliant and the best service I've had from a courier in a long time. It only falls slightly short of telling you what he's listening to in the van, his star sign and what he's having/had for dinner. So I'd like to officially say that DPD Couriers are no longer shit.
